Dopesneakers Shopping Guide and FAQ

Dear customers,

Welcome to choose Dopesneakers. In order to ensure that you enjoy a smooth and pleasant shopping experience, we hereby provide the following shopping guide and FAQ:

Payment options: We support mainstream bank cards and credit cards such as Visa, MasterCard, JCB, AE, and provide multiple payment methods such as Zelle, Paypal and bank transfer.

Order processing process: Your order will go through order placement, quality inspection (QC), confirmation, and delivery. Our professional team will provide you with meticulous service at every stage.

Order status query: After the order is confirmed and shipped, you will receive a timely notification. Log in to your account to check the order status at any time.

Product packaging: We provide exclusive shoe boxes and StockX labels to ensure the integrity and authenticity of the product packaging, but please note that we do not provide invoices.

Logistics and delivery: We cooperate with well-known logistics service providers such as DHL, USPS, FEDEX, etc. to ensure the safe and fast delivery of your order.

Package Tracking: You will receive an email notification with a tracking number within 1-3 working days after shipment so that you can keep track of logistics information at any time.

Estimated Delivery Time: Generally, the delivery process takes 9-12 working days.

Tariff Information: In most cases, you do not need to pay tariffs. For countries where tariffs may be incurred, we will notify you before shipment and provide customs clearance assistance.

Customs Inspection: If the package is confiscated due to customs inspection, we will be responsible for re-shipping it free of charge.

Exchanges and Refunds: If you need an exchange or refund service, please contact us before shipment. Please refer to our detailed refund instructions for the return and exchange policy after shipment.

Delivery Failure Handling: If the delivery fails, please contact customer service immediately for a solution.

Package Receipt Issue: If the package shows that it has been signed for but you have not received it, Please check your doorstep or apartment mailbox and other common post office mailboxes first, or ask your family and neighbors to see if they have signed for the package.If you still haven't received your package after checking, please contact your local post office to check the status. If your package is confirmed to be lost, please report it to the post office and obtain a complaint number. Please provide this number to our customer service team, and we will quickly work with the logistics company to initiate an investigation and assist you with re-shipment or refund processing. We promise to follow up throughout the process to ensure that your problem is resolved promptly and professionally.

We are always committed to providing you with the best quality products and services. If you have any questions or need help during the shopping process, please contact us through the following methods:

Instagram: @_dopesneakers_vip
Customer service email: service@dopesneakers.vip
Thank you for your trust and support for Dopesneakers, and we look forward to serving you